A girl and her dog begin their afternoon walk. But before they can get outside to the street, they must take the elevator in their apartment building. She presses the button to go down, but the elevator goes up. Who called it? Is it broken? As the reader turns the page, the girl arrives at different floors, where new friendships are made, old stories are told, and a surprise is revealed. Beautiful human connections filled with kindness and empathy happen in this elevator in what would usually be a routine encounter.